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This is going to be a long review of my experience, but it will be worth the read I promise.
First off, my dad and I have collectively owned Mazda’s for roughly a decade. I personally have gone two two dealerships. This one and the one on central avenue (Yark now I believe?).
The customer service I’ve received at the two dealerships is substantially different. My primary example is an issue I had with the touch screen in my 2016 Mazda6 Sport. Due to the heat, my screen’s inner plastic layer began to shrivel and crack. So, like anyone, I called the dealership closest to me first. The Yark dealership quoted me $1,100 to fix my screen! They basically said there was no way around it and that since there wasn’t a recall on my screen that I would have no leeway when it came to price.
Next, my call with mazda corporate to see if they would quote me the same. The conversation with corporate went the EXACT same, other than the fact that they offered me a $250 voucher for my screen. I still communicated with them that $850 is ridiculous. My main point was that though I was technically out of warranty (4 years 40k miles on my odometer) that no car should have this issue so soon. Especially given the fact that in Ohio we do not have this intense heat year-round.
Next, I called Mazda Direct in Fostoria. They took a genuine concern to my issue. I would like to give my deepest thank you to Matt and to the lead technician (never got his name) for making my matters personal. They initially told me the same price with a promise to do something to lower it. Matt went to the length to give me his personal cell phone number and even extended his help at times late at night when others would consider it inconvenient. I probably spent a total of two or three hours on the phone with Matt. Keep in mind I spent all of 4 minutes on the phone with Yark Mazda.
About 3-4 days after my initial phone call with Matt, I get another call. He told me he was going to call a few scrapyards to find a screen with the same dimensions as mine and that they would replace it as a fraction of the cost. My main concern throughout my experience was that I am tight in funds and could not spend more than $300 on a screen.
About two days pass and Matt tells me he can’t find a screen so he was personally going to contact corporate. He talks to the trying to negotiate how my screen gets repaired. The district manager, who I was told manages roughly 50 dealerships in the Midwest region got personally involved. Matt’s first request to corporate to have some of Mazda’s goodwill fund allocated to my screen was denied. He then consulted with the district manager once more and sent in an appeal to their decision. This one was accepted.
Matt hadn’t given me a price for about 5 days as he had to fill out the forms. When I finally get my answer he tells me that Mazda would cover all but $150 + tax!!!
Then comes another roadblock. Given that I was right on time too for this issue to be resolved (Aug 13 deadline), we had to do something quick. Matt was told that my particular screen was currently out of stock at the DC. He then found a way to order another screen from a different dealership. The only issue with this is that it would cost an additional $90 for an “emergency order”. Due to this inconvenience, my repair cost was essentially lowered by $90 just so it balanced out and it worked out to be the same cost as before.
Few more days pass and I schedule my appointment and have the screen replaced. It looked marvelous and couldn’t have asked for better service and end result. I ended up paying $163.85 and only waiting about an hour for the repair to happen compared to the $1,100 I would have had to pay anywhere else, even corporate!
My point is this:
This dealership cares way more than the Yark dealership. No hate to those guys up there, but they care more about money. They even tried to get me to run a diagnostic on my car’s software when all I needed was a software update (3x more expensive).
You’ll have a much better experience here, I promise. Hope this helps!... More
Less than a month ago
Used cars, Dodge, Chrysler, whatever you want you can get it. Talked to Sunny, she is the best!
Over a month ago
I bought the owners personal motorcycle and worked with Mark on buying it. Mark went out of his way in helping me from getting the loan and bringing the paper work from fostora to Findlay and I wanted to say thank you to Mark and also thank you to Bill. Thank you to everyone that work their all of you there are vary nice and vary good people if I had money I would do business with you when ever I need a vehicle.... More
Over a month ago
I was approved in 30 mins after taking my info over the phone and was driving my new used car the next day! My sales person was friendly and listened to what I had to say!
Over a month ago
Excellent place!! People were friendly and Tiffany got the job done! Would not take No for an answer!! Thank yo so much for my new to me car!!
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Since 2015 our family-owned dealership has helped drivers from across Fostoria, Ohio find, service and finance the perfect vehicle. In fact, it’s our wide range of services and top-notch customer service that has earned us the title of “Northwest Ohio’s Full-Service Mazda Dealer!” Here you will find an incredible selection of new Mazda vehicles, a dedicated Mazda service center and an on-site finance department for all your financing needs. We are a one-stop shop for all things Mazda and are here to make your shopping experience simple and hassle-free.