What is it like to shop at Mazda Direct? We invite you to see what our customers have to say here. Please consider leaving a review of your own one day!
4.9 out of 5 stars
Awesome Staff and I would send anyone there to buy :-)
I haven't even picked up my car yet but I'm tottally impressed. The dealership was closed when I called on Sunday but I still received a call the same day. Have talked to the owner and finance and both are helpful and have made this the easiest car deal I have ever had. Calls are returned quickly and best no BS. Look forward to picking up my new car on Tuesday. I know I will be impressed.
Picked up the car today. Totally seamless. Thanks
My Mazda 6 has been down since June for an engine cradle. I originally took it to cooper Service to figure out what the problem is they had it for a few months trying to get the part before having me tow it to the Mazda dealer in fostoria. I have been in contact with John their manager and he has been patient with me as sometimes I haven't been so patient because I'm still waiting on the part. In the meantime I'm out of my car and have been trying to deal with that. Well today John called and got a rental car for me free of charge I am ever so pleased now I don't have to worry any when I'm going to get my car back and trying to figure out rides. I want to thank John and the Mazda for helping me with my car and trying to make things right. I will definitely let other ppl know ant the customer service I've received.... More
The Best place !!!! Love my CX9. And Love the service I get there. Everyone there are super nice. ?
Billie Jean Graber
This is going to be a long review of my experience, but it will be worth the read I promise.
First off, my dad and I have collectively owned Mazda’s for roughly a decade. I personally have gone two two dealerships. This one and the one on central avenue (Yark now I believe?).
The customer service I’ve received at the two dealerships is substantially different. My primary example is an issue I had with the touch screen in my 2016 Mazda6 Sport. Due to the heat, my screen’s inner plastic layer began to shrivel and crack. So, like anyone, I called the dealership closest to me first. The Yark dealership quoted me $1,100 to fix my screen! They basically said there was no way around it and that since there wasn’t a recall on my screen that I would have no leeway when it came to price.
Next, my call with mazda corporate to see if they would quote me the same. The conversation with corporate went the EXACT same, other than the fact that they offered me a $250 voucher for my screen. I still communicated with them that $850 is ridiculous. My main point was that though I was technically out of warranty (4 years 40k miles on my odometer) that no car should have this issue so soon. Especially given the fact that in Ohio we do not have this intense heat year-round.
Next, I called Mazda Direct in Fostoria. They took a genuine concern to my issue. I would like to give my deepest thank you to Matt and to the lead technician (never got his name) for making my matters personal. They initially told me the same price with a promise to do something to lower it. Matt went to the length to give me his personal cell phone number and even extended his help at times late at night when others would consider it inconvenient. I probably spent a total of two or three hours on the phone with Matt. Keep in mind I spent all of 4 minutes on the phone with Yark Mazda.
About 3-4 days after my initial phone call with Matt, I get another call. He told me he was going to call a few scrapyards to find a screen with the same dimensions as mine and that they would replace it as a fraction of the cost. My main concern throughout my experience was that I am tight in funds and could not spend more than $300 on a screen.
About two days pass and Matt tells me he can’t find a screen so he was personally going to contact corporate. He talks to the trying to negotiate how my screen gets repaired. The district manager, who I was told manages roughly 50 dealerships in the Midwest region got personally involved. Matt’s first request to corporate to have some of Mazda’s goodwill fund allocated to my screen was denied. He then consulted with the district manager once more and sent in an appeal to their decision. This one was accepted.
Matt hadn’t given me a price for about 5 days as he had to fill out the forms. When I finally get my answer he tells me that Mazda would cover all but $150 + tax!!!
Then comes another roadblock. Given that I was right on time too for this issue to be resolved (Aug 13 deadline), we had to do something quick. Matt was told that my particular screen was currently out of stock at the DC. He then found a way to order another screen from a different dealership. The only issue with this is that it would cost an additional $90 for an “emergency order”. Due to this inconvenience, my repair cost was essentially lowered by $90 just so it balanced out and it worked out to be the same cost as before.
Few more days pass and I schedule my appointment and have the screen replaced. It looked marvelous and couldn’t have asked for better service and end result. I ended up paying $163.85 and only waiting about an hour for the repair to happen compared to the $1,100 I would have had to pay anywhere else, even corporate!
My point is this:
This dealership cares way more than the Yark dealership. No hate to those guys up there, but they care more about money. They even tried to get me to run a diagnostic on my car’s software when all I needed was a software update (3x more expensive).
You’ll have a much better experience here, I promise. Hope this helps!... More
Great place to see and buy a GREAT car!
Top tier dealership!! I already love Mazda’s, but i had a great experience trading in my old Mazda 3 for a much newer and decked out CX-5. It was a very easy and pleasant experience, and I’m beyond thrilled for my new vehicle! I highly recommend seeing the team at Mazda Direct, they will be sure to treat you well!
Fantastic service dept. My salesman Nick was awesome when I bought my car and still is after the sale!
I was approved in 30 mins after taking my info over the phone and was driving my new used car the next day! My sales person was friendly and listened to what I had to say!
Within minutes of requesting information on my CX-9 via the website, I received a call from my sales representative, Chad Dewald. That was the beginning of the excellent service I received from him and the entire dealership. The evening we drove down from Ann Arbor to purchase the car we met the owner, Bill Gaietto, who offered to deliver the car to us so we didn't have to make another trip. We didn't think he meant personally, but he and Chad were at our house the very next day. I'm truly glad we bought our car from Mazda Direct and this great team. Thanks for an awesome car and buying experience!
Jaclyn Lebert... More